FAQ

If you wash without water, will you scratch the paint?

Absolutely not. WOW Wash uses products that contain a non-abrasive formula, combining a complex compound of ingredients that work together to soften even the smallest dirt particles on contact. This special compound encapsulates dirt away from the paint surface and provides lubricants so that it can gently wiped away by our exclusive super soft cleaning cloths.
My car has got small ‘feather like’ scratches – where do these come from?

When your car is sprayed with water, the majority of visible dirt and grime is removed, but small particles of dirt remain on the surface. When a sponge or chamois is rubbed over your car’s paint, the remaining dirt can be ground into the surface. This process can create what is called ‘feather scratches’. Regular cleaning by WOW Wash will prevent these and polishing from our detailing services can even lessen the effects of any current feather scratches.
So are you just washing my car but without water?

Yes and no. We are washing your car but it does not stop there. Our products not only wash safely, but apply a light wax that enhances the shine of your paint and allows any water to ‘bead’ on top of this surface and run off. And there’s more – there is also a UV protectant that helps against the sun’s harmful rays, dirty rain and general pollution. And lastly, every time we clean it, the silky smooth finish will get better.
How often do I need you to visit to keep my car looking clean?

It all depends on the amount your car is driven, where it is parked and certain other conditions. However, we have customers that used to have their car washed every week at a hand wash cafe and now tell us it looks better with WOW Wash cleaning it only every three weeks. This is mostly due to the depth of our clean combined with the wax finish. So if you add up the cost of three normal washes and compare it to one WOW Wash then you will also see that you are saving money.
How long do you take to clean a car?

Obviously it depends on the size of the car and the service you require. For a Super wash on a small car we could finish in as little as 30 minutes, while a full Showroom Plus detail could take as long as three hours. We can give you an indication when booking but we do not have strict time schedules for each car and if your car needs a little extra attention or time then we will try to accommodate.
My car has paint protection on it, will this be affected?

No. All WOW Wash products have been tested and are completely safe. In fact, the combination of our wax and protectant will actually enhance the colour and shine of your car’s paint finish. WOW Wash also now offers a paint protection service which is warranted for five years, for new cars.
My car has tinted windows, will this be affected?

No. All WOW Wash products have been tested and are completely safe for tinted or plain glass.
What areas/locations do you service?

Currently we operate in Sydney; servicing the metro area for washing and a larger area incorporating most of Sydney for our full car detailing services. We are growing at a fast rate and looking for employees and franchisees to expand our coverage, so check back regularly.
When you visit to clean my car what will you need?

Our mobile units are self contained and can visit you nearly anywhere you wish: at home, at work, at friends – try us. We only need a small amount of space around the car, preferably some shade or cover and some power, if possible, when we are cleaning inside the car.
The weather is not looking good, what if it rains after I have my car cleaned?

If your car has been cleaned by WOW Wash then it will be fully waxed and protected against the weather. If it should rain after, then the water will just bead off the paint and glass. Fortunately for you, your car will get a ‘free wash’ when it rains next because the dust and dirt are now sitting on top of the wax and protectant and not the paint surface, thus any dust that has built up will simply ‘slip off’.
I am looking for my engine to be cleaned, do you do this?

No, I’m afraid we do not clean engines/motors. There can be a number of problems created by simply blasting the engine with water. If your engine is greasy or excessively dirty we would recommend a professional degrease by a qualified mechanic who can also then see where the problem is coming from.
The business seems like a great idea, are there any opportunities?

Yes, we are a rapidly growing business and looking for quality people to join our franchise system and grow WOW Wash nationally.