WOW Wash

FAQ

1. When you visit to clean or detail my car what will you need?
2. What areas/locations do you service?
3. How often do I need you to visit to keep my car looking clean?
4. How long do you take to clean a car?
5. I have looked at your services and would like something different/extra?
6. If you wash without water, will you scratch the paint?
7. My car has got small ‘feather like’ scratches where do these come from?
8. I only want certain products or brands used on my car
9. My car has paint protection on it, will this be affected?
10. My car has tinted windows, will this be affected?
11. I am concerned about my privacy and security when you visit
12. The business seems like a great idea, are there any opportunities?

1. When you visit to clean or detail my car what will you need?

   Our mobile units are self contained and can visit you nearly anywhere you wish; at home, at work, at friends. We only need some space around the car to open the doors fully, preferably cover or good shade and some power, if possible.

2. What areas/locations do you service?

   Currently we operate in Sydney; servicing the metro area for washing and a larger area incorporating most of Sydney for our full car detailing services. We are growing at a fast rate and looking for quality employees or franchisees to expand our coverage, so please check from time to time if we do not yet cover your area.

3. How often do I need you to visit to keep my car looking clean?

   It all depends on the amount your car is driven, where it is parked and certain other conditions. However we recommend either a weekly or fortnightly service for regular washing with detailing services perhaps every four or five months to maintain that prestige finish.

4. How long do you take to clean a car?

   Obviously it depends on the size of the car and the service you require. For a regular Premium wash on a small sports car we could finish in as little as 45 minutes, while a Perfection detail could take as long as a full day. We can give you an indication when booking but we do not have strict time schedules for each car and if your car needs a little extra attention or time then we will try to accommodate.

5. I have looked at your services and would like something different/extra?

   We can certainly customise our services for you, we currently have some customers who require particular products or extra services that we have built into a regular care program for them. Please feel free to call and discuss your requests or we could even visit you to discuss them personally.

6. If you wash without water, will you scratch the paint?

   Absolutely not. WOW Wash uses products that contain a non-abrasive formula, combining a complex compound of ingredients that work together to soften even the smallest dirt particles on contact. This special compound encapsulates dirt away from the paint surface and provides lubricants so that it can gently wiped away by our exclusive super soft cleaning cloths.

7. My car has got small ‘feather like’ scratches where do these come from?

   When your car is sprayed with water, the majority of visible dirt and grime is removed, but small particles of dirt remain on the surface. When a sponge or chamois is rubbed over your car’s paint, the remaining dirt can be ground into the surface. This process can create what is called ‘feather scratches’. Regular cleaning by WOW Wash will prevent these and polishing from our detailing services can even lessen the effects of any current feather scratches.

8. I only want certain products or brands used on my car

   We only use the best detailing products and brands such as Autoglym (recommended by Bentley and Aston Martin), Mothers, P21s and Lexol, but if you have a high quality product that you would like to be used for a particular area of the car, then we can discuss your particular requirements when you book, please mention this to our customer care people. Alternatively we have over 300 different products at our disposable so we may be able to suggest something for a particular problem or finish.

9. My car has paint protection on it, will this be affected?

   No. All of the WOW Wash products use have been tested and are completely safe. In fact the combination of our wax will actually enhance the colour and shine of your car’s paint finish. WOW Wash also now offers a paint protection service which is warranted for five years, for new cars.

10. My car has tinted windows, will this be affected?

    No. All of the WOW Wash products use have been tested and are completely safe for tinted or plain glass.

11. I am concerned about my privacy and security when you visit

    We provide services to a number of high profile business people and a few celebrities, your details are absolutely 100% secure in our records and all of our staff sign non-disclosure documents. We understand your confidentiality and totally abide by this; no-one will have access to any of your information. In addition if you require references, these can be arranged for you.

12. The business seems like a great idea, are there any opportunities?

    Yes. We are a rapidly growing business and looking for quality people to join our franchise system and grow WOW Wash nationally, see the Franchise section above.